Delivery & Returns
We aim to dispatch all orders within 1 working day
For the 15ml Ultimate serum , the cost is as follows
UK & Ireland
Standard Delivery within 1 - 3 working days* Free
Standard Delivery within 3 - 7 working days* £5.00
US & Rest of world
Standard International Delivery within 5 - 10 working days* £7.00
For the 30ml Ultimate Serum , the cost is as follows
Royal Mail within 1 - 3 working days* coming soon
Standard International mail within 3 - 7 working days*
US & Rest of world
Standard International mail within 5 - 10 working days*
*Working days exclude Saturdays, Sundays and UK Bank Holidays
Please note: Any delivery time-scales quoted above are indicative only and does not account for custom delays. We cannot accept liability for delayed delivery caused by any third party. In addition to this, we cannot investigate lost orders with Royal Mail until 20 working days from the due date of delivery have past.
Returns & Refund Policy
We hope that you will be delighted with your purchase. However, if you are not entirely satisfied please let us know by emailing us at firstname.lastname@example.org so that we can help resolve any problems.
1A Minehead Road
Our main aim is to make our customers happy and we will always offer a full refund, exchange or replacement.
Goods must be returned (at your own expense) within 14 days from the date of receiving your order. We recommend obtaining proof of postage from the Post Office as without proof of postage we may not be able to process your refund, exchange, or replacement (in the unlikely event your return is lost in transit). Refund timescales may vary so please allow up to 48 hrs for the refund to appear on your credit/debit card, PayPal account or bank statement.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 14 working days for a full refund of the cost of the items bought minus the cost of postage. We are not liable to refund any return postage costs incurred by you.
Refunds will be only given if the UliveOrganics products were purchased via this website and not from other suppliers/retailers of ULiveOrganics products.
Proof of purchase will be required.
Your refund will be paid within 14 days of us receiving the returned goods. You are responsible for the cost of return postage and risk of loss or damage when returning the goods, so you should ensure that the return goods are wrapped securely and for your protection, send by recorded delivery as well as taking out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or mis-described.
Wish To Cancel Your Order?
Before dispatch you may still cancel your order. In this instance please send us a notice of cancellation by emailing us at email@example.com with your name, address and order number.
Received An Incorrect Or Faulty Item?
If you suspect that the goods you have received are not what you have ordered, please email us at firstname.lastname@example.org with your name, address, order number, details of the product(s) received and whether you require a refund or replacement. We will then advise on how to proceed with your refund or replacement.