Delivery & Returns

We aim to dispatch all orders within 1 working day

(Monday-Friday)

For the 15ml Ultimate serum , the cost is as follows


UK & Ireland 

Royal Mail

Standard Delivery within 1 - 3 working days* Free

       Europe
       Standard Delivery within 3 - 7 working days* £5.00 

        US & Rest of world
        Standard International Delivery within 5 - 10 working days* £7.00

 

For the 30ml Ultimate Serum , the cost is as follows

UK -
       Royal Mail within 1 - 3 working days* coming soon 

       Europe 
       Standard International mail within 3 - 7 working days*

        US & Rest of world
        Standard International mail within 5 - 10 working days*

 


*Working days exclude Saturdays, Sundays and UK Bank Holidays


Please note: Any delivery time-scales quoted above are indicative only and does not account for custom delays. We cannot accept liability for delayed delivery caused by any third party. In addition to this, we cannot investigate lost orders with Royal Mail until 20 working days from the due date of delivery have past.


Returns & Refund Policy

We hope that you will be delighted with your purchase. However, if you are not entirely satisfied please let us know by emailing us at info@uliveorganics.com so that we can help resolve any problems. 

Returns Address:

UliveOrganics Ltd

1A Minehead Road

Harrow

Middlesex

HA29DW

Our main aim is to make our customers happy and we will always offer a full refund, exchange or replacement.

Goods must be returned (at your own expense) within 14 days from the date of receiving your order. We recommend obtaining proof of postage from the Post Office as without proof of postage we may not be able to process your refund, exchange, or replacement (in the unlikely event your return is lost in transit). Refund timescales may vary so please allow up to 48 hrs for the refund to appear on your credit/debit card, PayPal account or bank statement. 

Returns Policy 
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 14 working days for a full refund of the cost of the items bought minus the cost of postage. We are not liable to refund any return postage costs incurred by you.

Refunds will be only given if the UliveOrganics  products were purchased via this website and not from other suppliers/retailers of ULiveOrganics  products.
Proof of purchase will be required.

Your refund will be paid within 14 days of us receiving the returned goods. You are responsible for the cost of return postage and risk of loss or damage when returning the goods, so you should ensure that the return goods are wrapped securely and for your protection, send by recorded delivery as well as taking out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or mis-described.

 

Wish To Cancel Your Order?

Before dispatch you may still cancel your order. In this instance please send us a notice of cancellation by emailing us at info@uliveorganics.com with your name, address and order number.

Received An Incorrect Or Faulty Item?

If you suspect that the goods you have received are not what you have ordered, please email us at info@uliveorganics.com  with your name, address, order number, details of the product(s) received and whether you require a refund or replacement. We will then advise on how to proceed with your refund or replacement.